Board of Directors

Alain Arseneault

Alain Arseneault is a member of the IIBA Senior Leadership Team in the role of VP Marketing and Communication. He leads a team of dedicated resources responsible for all communications and marketing activities for the organization.

He also serves on the Board of Directors, providing the organization with both business and strategic insight and act as Chair of the Nomination Committee. For over three years, Alain has been a dedicated volunteer for the organization. He previously held the position of Chief Strategist for two years.

Alain has been working at the Bank of Montreal for 14 years in various positions including Project Manager and Senior Manager PMO. In his current role, Alain leads the 4 key I.T. Specialists Centre of Competencies including Business Analysis, Project Management, and Quality Assurance and System Development providing governance and support to the entire organization. He is also a member of the Canadian Financial Institutes Requirements Council.

Back to top

Michael Augello

Michael is a highly experienced consultant with well-defined skills in both business management and technology-based projects. He has performed successfully in a range of roles including architecture, enterprise analysis, business process analysis, data analysis and requirement definition in numerous government and private corporation engagements. In a career spanning 28 years, Michael has held significant roles in startup consulting organisations including CPT Consulting where he was Director leading to CPT Global’s successful public listing on the Australian Stock Exchange. In 2004 Director, Michael co-founded a highly successful specialist IT consulting firm, OptimiseIT, before a merger with Ingena Group Limited (IGL) and subsequent listing on the Australian Stock Exchange in 2007. Part of IGL’s Executive Management team, Michael contributes to the strategic direction of the company and has been responsible for regional expansion.

Michael has strong interpersonal skills with an ability to communicate to senior business and IT managers whilst also demonstrating capability to lead and motivate teams to maximize performance and achieve success.

Over the past 3 years Michael has combined his skills, experiences and passion for the BA profession to devote significant time to the IIBA^® Australia Chapter. In July 2008 he joined the IIBA^® Australia Chapter Board as a Director where he has focused on the Events and Marketing domains. A highlight has been his ability to engage and unite the BA Community in Australia at all levels from junior BA through to senior BA Manager to raise awareness of theBA profession’s role in driving successful project outcomes.

Back to top

Arie Benaich

Arie Benaich is an experienced Human Resources Professional with a comprehensive and strategic understanding of Human Resources Management including organizational change. Arie has had significant experience devising and implementing coherent HR strategies while improving internal processes and procedures within demanding environments, project deadlines and budgets. He has been on the Board of Directors with the IIBA since September 2009 and is presently on the HR and Compensation committee. Arie is also Vice Chair of the Board of Directors.

Professionally, Arie is a Sr. Human Resources Business Partner with BMO Financial group in their Technology and Operations division. He has been with BMO since 2004 developing and executing HR strategies for his technology clients. Arie’s performance contribution has been recognized by the enterprise by being nominated for the CEO recognition of Top Performers at Business Plan Rollout and also received an Award of Excellence.

Prior to BMO, Arie worked for Ericsson Inc. and Siemens Inc. performing HR generalist, specialist and consulting roles. Arie also briefly practiced law.

Arie is Bilingual (English and French) and is born in Montreal. He received a B.A. in Political Science from McGill University (1986), where he graduated with honours and received the Faculty Scholar designation. Thereafter, Arie earned his Law Degree from the University of Windsor (1991) and subsequently completed the Advanced Program in Human Resources Management at the University of Toronto- Rotman School of Management (2002). Arie also holds his CHRP designation.

Arie speaks publicly at conferences on the role of Human Resources in Organizations. His recent speaking engagements include: Federated Press, Human Capital Measurement Conference, "Core performers" November 2007. Toronto; Federated Press, Human Capital Measurement Conference, "Balanced Scorecard" January 2007, Toronto; Federated Press, 2nd Internal HR Consulting Skills Conference, “Diagnosing and Prescribing Organizational Issues, December 2008. Federated Press, 3rd Internal HR Consulting Skills Conference “The role of the HR business partner as a consultant in organizational and individual performance” December 2009.

Back to top

Teresa Cheung

Teresa was legal counsel to IIBA since its incorporation in 2006 to October, 2009 during which time she advised management and the board of directors on corporate governance, intellectual property, employment law and dispute resolution. She was also an experienced civil and commercial litigator. In November, 2009, Teresa was appointed federal adjudicator at the Canadian Immigration and Refugee Board, the largest administrative tribunal in Canada.

Teresa has industry experience in software development and information technology having spent the early part of her career as an information developer at IBM, Nortel and Delrina, and a chartered bank.

Teresa contributes to her profession as an author of papers and book chapters on intellectual property law. She has presented to professional and trade associations on litigation and intellectual property law.

In her spare time, Teresa has traveled widely to Australia, Europe, Africa and Asia. She also enjoys cycling and cross-country skiing.

Back to top

Ingrid Colquitt

For the past twelve years, I've obtained experience through multiple roles of Project Management and Business Analysis ranging from very high-level business case development and high level design to detailed analysis of platform, business process mapping and interface change requirements where detailed delivery planning, scheduling and accurate costs are defined, implemented and tracked.

I am a specialist in Government to Business Service Delivery and have applied knowledge in:

I am passionate about business excellence and process improvement and the delivery of practical, highly useable web interfaces and application flows, with sensitivity and awareness of privacy and data security in sensitive Government project environments.

In 2008 I obtained the International Institute of Business Analysis CBAP® designation. I am currently a serving member of IIBA Role Delineation Committee and attended Item Writing Week, 2009.

I appreciate the opportunity of extending my advocacy for IIBA as an International Board representative based in Asia Pacific, protecting and promoting the Business Analyst capability and credentials.

Back to top

Kathleen B. (Kitty) Hass

Kathleen Hass is the president of KHass and Associates, Inc., a consulting practice specializing in strategic business practices, including business analysis, project management, and strategy execution through portfolio management. Ms. Hass is a prominent presenter at industry conferences, author and lecturer. Her expertise includes IT strategic planning, implementing and managing PMOs and BACOEs, facilitating portfolio management, leading technology and software-intensive projects, executive and program team coaching, building and leading strategic project teams, and managing large complex programs.

Ms. Hass has over 25 years experience providing professional services to Federal agencies, the intelligence community, and various Fortune 500 companies. Certification include: SEI CMMI appraiser, Baldrige National Quality Program examiner, Zenger-Miller facilitator, and Project Management Institute Project Management Professional. Ms. Hass serves as Director at Large International Institute of Business Analysis.

Kitty serves on the IIBA Board of Directors and the IIBA Leadership Team as Head of Chapter Governance. Kitty has authored numerous white papers and articles on leading edge PM/BA practices, the renowned series entitled, Business Analysis Essential Library, a compilation of six titles on critical BA practices, the PMI 2009 Book of the Year, Managing Project Complexity - A New Model. She served as lead author for the Enterprise Analysis Chapter of the BABOK^®.

Back to top

Michael Hugos

Michael Hugos, principal at Center for Systems Innovation [c4si], mentors teams of business and technical people in practices of business agility and agile systems development. He also delivers seminars and management briefings. He previously spent six years as chief information officer (CIO) of an $8 billion distribution co-operative where he developed the suite of supply chain and e-business systems that transformed the company's operations and revenue model. Prior to that, he was a practice director for a global IT services and consulting firm. He is a recognized expert in business and IT agility and supply chain management. He won the CIO 100 Award in 2003 and 2005, the InformationWeek 500 Award in 2005, and in 2006 he was selected for the Computerworld Premier 100 Award for career achievement.

Michael earned his MBA from Northwestern University's Kellogg School of Management and holds an undergraduate degree in Urban Planning and Design from University of Cincinnati. He writes a blog for CIO Magazine titled "Doing Business in Real Time" and he has authored seven books including his newest book Business in the Cloud: What Every Business Needs to Know about Cloud Computing, and the popular Essentials of Supply Chain Management.

Back to top

Brenda Kerton

Brenda Kerton is a former IT practitioner, business analyst leader, project manager and company director, and currently the owner and principal consultant of Capability Insights Consulting. She is a founding member of IIBA and as Chair of the Body of Knowledge Committee led the group to the first version of the Business Analysis Body of Knowledge^® (BABOK^®). She is the author of several articles on business analysis, management of change and leadership. She acts as guide, coach and consultant to organizations that are striving to improve their people, process and leadership capabilities.

Back to top

Chuck Millhollan

Chuck Millhollan is the Director of Program Management for Churchill Downs Incorporated and has over 25 years experience in formal business analysis, project and portfolio management. Recent initiatives include - Successfully implemented a new ticketing system using a documented approach for requirements elicitation, prioritization, and management from RFP through implementation.

Chuck earned his Bachelor of Science in Management in 1993 through Southern Illinois University, his Master of Business Administration from the University of Florida in 2000 and a Master of Science in Project Management from the University of Wisconsin in 2003. Chuck’s certifications include: PMP, PgMP, CBAP, Six Sigma Black Belt, CMQ/OE, CSQE, and MHP.

In addition to his work as a business analysis and portfolio management practitioner, Chuck has developed curriculum and taught for several accredited universities. Additionally, Chuck is the Vice President of Education for the Kentuckiana chapter of the Project Management Institute, a senior member of the American Society for Quality Louisville section, and on the Board of Directors for the Northeast YMCA in Louisville, Kentucky.

Back to top

Indy Mitra

Indy Mitra is a Senior Business Consultant with Bank of Montreal (BMO) in Toronto, Canada. She currently provides technology consulting support to the bank’s personal and commercial banking business in the area of payments products (credit & debit card processing) for retail customers of the bank. She is also assisting BMO’s IT Strategy team to develop standards for content management and business process management solutions for the enterprise.

Indy has worked in business analysis roles since graduating from the University of Waterloo in 1981. She has extensive experience working for consulting and financial companies, and has been with BMO since 1997.

A founding member of IIBA, Indy has held leadership roles since the organization’s inception in October 2003 and has been a member of the Board since the first AGM in March 2004. She currently acts as the Chairman of the Board. Since 2004, Indy has held a position on the IIBA Senior Leadership Team, heading up the Operational Compliance area for IIBA.

During her tenure, Indy took on major roles such as facilitating the formation of IIBA as a not-for-profit corporation, representing members on the Board of Directors, and protecting the intellectual property of IIBA through registration of trade-marks and process development.

Indy is a passionate advocate for the business analyst role and is thrilled to be actively involved in making a difference for the profession. Her vision is to build a strong governance board that represents and protects the interests of the members of IIBA.

Back to top

Winston Young

Winston Young is a chartered accountant with more than a decade of real estate and development experience. He was recently appointed Senior Vice-President and Chief Financial Officer of Build Toronto Inc.

Mr. Young has held various senior finance positions including Chief Financial Officer roles at the City of Toronto Economic Development Corporation and Invest Toronto Inc., Vice-President, Finance and Controller at Famous Players Inc., a division of Viacom Inc., as well as Vice-President, Business Planning also at Famous Players Inc. (during its megaplex theatre expansion phase), and Director of Planning at Markborough Properties Inc.

Mr. Young also holds an MBA and previously worked with the firms Ernst & Young and Richter & Partners Inc. in auditing and financial consulting. He has served as a mentor in the mentorship programme at both the University of Toronto and the Schulich School of Business.

Back to top